Shipping policy

Shipping Policy

Thank you for shopping with the Little Woodshop. All orders are packed and dispatched from Gqeberha, Eastern Cape.

Where We Deliver

We deliver to all major centres across South Africa, including Gqeberha, Cape Town, Johannesburg, Pretoria, Durban, Bloemfontein, East London, and surrounding areas. If you're outside a major centre, please use the Contact Us form to request a quote for shipping and include your address in the query. Some remote areas may take longer or incur extra charges, and we'll contact you before dispatch if this applies to your order.

We currently do not ship outside South Africa.

Processing Time

Orders are manufactured as per the lead time displayed on the home page. Some pre-manufactured items may have a shorter lead time.

Delivery Time

Delivery to major centres takes 5 to 8 business days from the date your order is dispatched. Business days are Monday to Friday, excluding public holidays. You'll receive an email with tracking details once your order ships.

Please note that delivery times are estimates. Delays can happen due to courier issues, severe weather, public holidays, or peak periods such as Black Friday and December. We'll keep you updated if your order is significantly delayed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size and weight of your order. Large furniture items may carry a higher delivery fee, which will be shown before you pay.

Furniture and Bulky Items

Furniture is delivered by courier to your door. Please make sure someone is available to receive and sign for the delivery. Unless otherwise stated on the product page, delivery is to the front door only. Assembly instructions and hardware are included with each item.

Tracking Your Order

Once your order is dispatched, we'll email you a tracking number and a link to follow your parcel. If you haven't received tracking details within 3 business days of ordering, please contact us.

Delivery Address

Please check your delivery address carefully at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If a parcel is returned to us because of an address error or because no one was available to receive it, re-delivery costs will be for your account. We can't deliver to PO Boxes.

Damaged or Missing Items

Please inspect your delivery when it arrives. If the packaging is visibly damaged, note it on the courier's delivery document if possible. If an item arrives damaged or is missing from your order, contact us within 48 hours of delivery at hello@littlewoodshop.co.za with your order number and clear photos of the item and packaging. We'll arrange a repair, replacement, or refund in line with our Returns Policy and your rights under the Consumer Protection Act.

Lost Parcels

If your tracking shows no movement for 5 business days or your parcel hasn't arrived within 10 business days of dispatch, please contact us. We'll investigate with the courier and either resend your order or issue a refund.

Split Shipments

Orders with multiple items may be sent in separate parcels, especially where furniture and toys are packed separately. You won't be charged extra shipping for split shipments, and each parcel will have its own tracking number.

Contact Us

Questions about your delivery? Contact us at hello@littlewoodshop.co.za